Caversham Computers News

BT’s broadband customers targeted by fraudsters

A new report claims that customers of BT’s broadband and phone services are being targeted by fraudsters based in India. The criminals will often call and pretend to act as official customer support agents in order to hijack your PC / steal money, although this crime is by no means unique to BT. According to The Register and a long running thread on BT’s community forum, many of the calls will follow the now all too familiar tactic of claiming that a customer has Malware (malicious software) on their computer. After that the individual is frequently asked to install some third-party software or make a change on their computer in order to tackle the problem via remote access, which is an obvious sign of the scam (i.e. they’re hijacking your computer). In many of these cases the...

Protect yourself from Tech-Support scammers

Action Fraud has advised Caversham Computers that it has received the first reports of Tech-Support scammers claiming to be from Microsoft who are taking advantage of the global WannaCry ransomware attack. One victim fell for the scam after calling a ‘help’ number advertised on a pop up window. The window which wouldn’t close said the victim had been affected by WannaCry Ransomware. The victim granted the fraudsters remote access to their PC after being convinced there wasn’t sufficient anti-virus protection. The fraudsters then installed Windows Malicious Software Removal Tool, which is actually free and took £320 as payment. It is important to remember that Microsoft’s error and warning messages on your PC will never include a phone number. Additionally Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication they have with...